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Privacy Policy

This Privacy Policy explains how MightyWELL Health (“MightyWELL”, “we”, “our”, or “us”) collects, uses, discloses, and protects your information when you use the MightyWELL mobile application (the “App”) and our related services. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

A. Personal Information
When you use the App, we may collect the following types of personal information:

  • Name, email, phone number, date of birth, gender

  • Member ID and plan information

  • Profile photo or ID card (if uploaded)

  • Contact details submitted via support requests

  • Device push notification token

B. Health-Related Information
We may collect limited health-related information such as plan eligibility, sharing participation, benefits, and plan-related inquiries submitted through AI features or support forms.

C. Technical Data

  • Device type, operating system, and app version

  • IP address and general location

  • Crash logs and usage analytics (collected via third-party tools)

2. How We Use Your Information

We use your information to:

  • Provide access to your health plan and member profile

  • Enable support features and respond to inquiries

  • Send push notifications for reminders, alerts, or updates

  • Improve app performance, security, and user experience

  • Customize content and AI responses based on your plan

  • Comply with legal or regulatory requirements

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Authorized service providers (e.g., cloud hosting, customer support, push notification providers)

  • Healthcare partners to fulfill service obligations

  • Legal authorities if required to comply with the law or to protect rights and safety

All third parties are required to adhere to confidentiality and data protection standards.

4. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data, including:

  • Encrypted data transmission (HTTPS)

  • Secure storage (e.g., Azure Key Vault, SecureStore)

  • Role-based access control

  • Regular audits and vulnerability assessments

Despite these measures, no system is completely secure. We encourage you to protect your login credentials.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access and correct your personal information

  • Request deletion of your data

  • Withdraw consent for certain data uses

  • Opt out of push notifications via device settings

Please contact us at support@mightywellhealth.com for any data access or privacy-related requests.

6. Data Retention

We retain your personal data only as long as necessary for the purposes stated above, or as required by law. When no longer needed, your data is securely deleted.

7. Children’s Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

8. Third-Party Links and Services

The App may contain links to third-party websites or services (e.g., pharmacies, telemedicine, labs). This Privacy Policy does not apply to those services. We encourage you to review their privacy practices separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll notify you via an in-app alert or email. Your continued use of the App after such updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

MightyWELL Health
Email: itsupport@mightywellhealth.com
Website: https://mightywellhealth.com/support